For all holidays, your contract for a booking will be based on these Booking Terms and Conditions. Please read them carefully, as they will bind you.
Contract
UK resident customer's booking and contract are with Eros Travel Ltd. (Company Number 15070239 Registered Address: Aa House 19, 27 Old Gloucester Street, London, England, WC1N 3AX).
Booking
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, governed by English Law and the jurisdiction of the English Courts.
Please note your contract commences when you pay a deposit or balance payment to Eros Travel Ltd. The contract is with the lead name on each booking, who agrees to act on behalf of all party members on each booking and be the sole point of contact.
You must be 18 years or older to make a booking, and all bookings are subject to availability.
The deposit should be paid on the due date to secure the reservation.
A contract will exist as soon as we issue the booking confirmation. Please check the booking confirmation carefully as soon as you receive it, paying special attention to dates, the room type and tee times. Contact your booking agent if your confirmation appears incorrect or incomplete, and we will make the necessary changes.
We do not accept liability for errors notified to us after 72 hours of the booking date. We reserve the right to make changes to and correct errors after bookings have been confirmed.
Group Bookings: Where your booking is for more than one person, the named person responsible for booking your golf holiday will be treated as the leading person for your booking. When you make a booking, you guarantee that you have the authority to accept the terms of these Booking Conditions on behalf of your party. The leading person will be responsible for arranging all payments due to us by our contract. The leading person is also responsible for keeping all members of his/her party informed about the booking details and informing us, in writing, of any amendments to the booking.
Price And Payment
We reserve the right to change the price and details of any golf holiday package advertised on our website or in our brochure at any time before you book. Any price changes will be advised to you at the time of booking. Any subsequent price reduction due to advertised special offers will not apply to confirmed bookings.
A non-refundable deposit of £ 50 per person must be paid when booking. We reserve the right to request an additional deposit amount for certain bookings to pre-pay an additional sum to secure your booking. The balance of your booking must be paid no later than one calendar month in advance for individual reservations and 12 weeks in advance for group reservations. In some cases, bookings may require full payment more than 12 weeks before your golf holiday; however, this will be advised to you at the time of booking. Bookings made less than one calendar month in advance for individual reservations and less than 12 weeks in advance for group reservations must be paid in full at the time of booking.
If the deposit balance or final balance is not paid by the Balance Due Date, we reserve the right to cancel your booking and retain your deposit paid.
Changes in dues, taxes or fees chargeable for services mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb, and you will not be charged for any increase equivalent to 2% of your travel arrangements' price, excluding insurance premiums and any amendment charges. You will be charged over and above that amount, plus an administration charge of £1 per person and an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel, you must do so within 14 days from the date on your final invoice. Should the price of your holiday go down due to the changes mentioned above by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency, and some apparent changes have no impact on the price of your travel due to contractual and other protections in place.
Tourist Tax: Some countries/regions/areas/cities charge tourist tax payable directly to the venue, which is not included in our prices.
We accept credit/debit cards. Credit card payments will be securely made in Euro or Pounds Sterling with the pay-by-link system. We do not apply any surcharge on card payments and will charge you the same amount on your booking.
Your financial protection
For bookings made from 03/10/2023 (Booking date), financial protection in line with the Package Travel Regulations is provided by Protected Trust Services (PTS). Our membership number is 6060 and can be verified by contacting (PTS) directly. Any payments made will be held in a trust account operated by PTS. Any funds can only be released for payments to suppliers relating to your booking. PTS is FCA registered to ensure trust and confidence when booking with any PTS member.
Eros Travel Ltd is committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations”, all passengers booking with Eros Travel Ltd are fully protected for the initial deposit, and subsequently, the balance of monies paid as detailed in your booking confirmation form. Your money is fully protected and paid into an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants – Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD.
Cancellations and Amendments by you
You may change the number of persons in your group booking, transfer your holiday to another person, or cancel your break at any time, provided that the person who originally booked the break gives notification to us in writing. Because we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, you will be charged a cancellation fee. If you cancel your break or the number in your group booking reduces before the final balance is due, we will retain the deposit paid by (or due from, if still outstanding) each person cancelling as a cancellation fee. If you cancel after the final balance is due, you may be charged the outstanding balance as a cancellation fee, depending on the venue's cancellation policy applies to us. Please get in touch with us to find out your hotel or service supplier's specific cancellation policy.
All amendments are subject to availability, and we may not always be able to fulfil your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling because of an unavoidable event (such as illness, death of a close relative or jury service), provided we receive 14 days' notice before the departure date. We may require satisfactory evidence before agreeing to the transfer.
In the event of any other amendments, you must pay all costs incurred by us in making the amendment, together with any costs or charges incurred or imposed by any of the hotels or suppliers concerned. In particular, single-room supplements will apply if numbers change so that an odd number remains in the party.
No credits or refunds will be granted, irrespective of whether or not the full package or services included are used.
Cancellations and Amendments by us
Occasionally, we have to make changes to and correct errors in our printed materials. On our website and other details, before and after bookings have been confirmed, and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will not cancel your Tour booking after the Balance Due Date except for reasons of force majeure or failure by you to pay the final balance by the Balance Due Date. Most changes are minor, and we will advise you as soon as possible. Occasionally, we have to make a "significant change", and we will tell you of any such change as soon as reasonably possible if there is time before departure.
If we make a significant change or cancel your break, we will offer you the choice of the following options:
accepting the changed arrangements or
purchasing an alternative break from us. If the alternative break is more expensive than the original one, you will pay the increase in cost; if and if the alternative break is, in fact, cheaper than the original one, we will refund the price difference; or
cancelling or accepting the cancellation, in which case you will receive a full and quick refund of all monies you have paid to us.
Special Requests and Medical Problems
If you have any special requests, you must inform us when booking. Although we will inform the supplier, we cannot guarantee any request will be fulfilled, and all special requests are subject to availability.
If you or any party member has any medical problem or disability that may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing when booking.
If the supplier cannot properly accommodate the particular needs of the person concerned, we regret that we also cannot guarantee special requests that suppliers have not confirmed.
Liability
Eros Travel Ltd acts as an agent with car rental companies, hotels, golf courses, airlines and ground transportation companies to provide you with travel services, and the services they supply are subject to their terms and conditions, tariffs, conditions of carriage, international conventions and agreements or customs of their business. Once travel has commenced, Eros Travel Ltd cannot assume responsibility for any refunds, losses, damage, costs or expenses arising out of injury, accident or death, loss of or damage to or delay in connection with baggage or other property, delay, inconvenience, upset, disappointment, stress, frustration or loss of holiday time resulting from the act or fault or omission by any party other than The Eros Travel Ltd or its employees; mechanical breakdown, government action, weather, strike or any other action beyond its control; travellers failure to provide the documentation necessary for the journey and return to their home country; being denied access to aircraft due to contravening the airline’s condition of carriage; being held by Government direction; the traveller missing connections.,
Dress Code: We cannot accept any responsibility in any ruling by the hotel/golf course if you or your group cannot play due to inappropriate attire. Please check before you travel that your group is aware of appropriate golfing attire.
Standard of Play and Golf Etiquette
Every member of your group should be well-versed in golf etiquette and the game rules.
Most golf courses require handicap certificates before accepting visitors; we cannot accept any responsibility for handicap certificates and golf etiquette problems.
Tee-Times
Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancels your reservation or changes your tee time, we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.
Please also know that golf courses may pair you up with other golfers.
Condition of Golf Course. The condition of golf courses varies throughout the year. General golf course maintenance on tees, fairways and greens is essential for course preparation. We cannot be held responsible for the impact of such work.
Hotel Concepts
The concept of the hotels can change depending on the season and or special conditions of the hotel. For example, all restaurants can be open during the summer season. Still, only some selected ones could be open during the winter months, or hotels can close some facilities for some period because of maintenance.
Some services included in one year can be excluded from another year's concept, or an additional fee as a supplement can be applied for another year.
The hotel management decides on hotel concept changes, which can be done without prior information.
We advise you to check the details of the hotel concept. We cannot be held responsible for hotel concept changes.
Weather Conditions During Your Holiday
Bad weather is unavoidable; golf courses reserve the right to close or operate temporary tees & greens. Golf played on temporary greens and tees is non-refundable and considered an accepted part of playing golf during periods of bad weather.
Please note that trolleys and buggies are not allowed frequently when a course is wet and are determined by those in charge of the golf course. If you cannot play golf on your holiday due to golf course closure, we will, without guarantee and at golf course management's discretion, try to find an alternative day to play during your stay or obtain green fee vouchers for the golf that part that not played.
All decisions regarding green fee vouchers are solely at the discretion of the golf course management. We cannot be held responsible due to weather conditions.
Complaints During Your Holidays
for each hotel and golf course. if you have a complaint or experience any problems during your holiday, please inform the hotel and golf course management immediately, and if you do not reach an acceptable conclusion, please notify us as soon as possible. All verbal complaints must be put in writing.
If you have any complaints concerning our services, you must inform us in writing by letter or email within 24 hours.
Any assistance in resolving a complaint concerning booking any service supplier, such as hotels, golf courses, airlines, etc., is provided on a goodwill basis and in our capacity as an agent.
If you have a complaint concerning any services we provide, as opposed to any service provided by any third party, such as a hotel or golf course for whom we are not responsible, you must inform us immediately in writing within 24 hours. We regret we cannot accept liability if we are not notified.
Excursions, additional accommodation, transfers, and additional green fees or other activities that you may choose to book or pay for whilst on holiday are not part of your package holiday provided by us.
Our maximum liability to you, if we are found to have been at fault in relation to any service we provide, is limited to the commission we have earned or are due to earn in relation to the booking in question.
Force Majeure
In these Booking Conditions, "force majeure" means any event that we or the service supplier (s) could not foresee or avoid, even with all due care. Such events may include, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the parties or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, pandemic or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. In such conditions, Eros Travel Ltd shall only be obliged to refund the price to the extent Eros Travel Ltd receives refunds from the service providers.
Insurance
For your financial and personal protection, we strongly recommend having travel insurance before you travel.
Your insurance policy should cover emergencies, medical expenses, personal accident and repatriation, baggage, personal liability and cancellation cover.
We highly recommend that your insurance policy includes provisions specifically addressing Pandemic diseases. This coverage should encompass various scenarios, such as instances where you've been diagnosed with a Pandemic disease before your trip or if you've had close contact with someone who has a confirmed diagnosis and must self-isolate.
Furthermore, your insurance should extend its protection to Pandemic disease-related situations that may arise during your holiday. For instance, if you were to be diagnosed with such a disease or come into contact with an infected individual while on your vacation, your policy should step in to cover essential services like repatriation when necessary, emergency medical expenses abroad, and any additional costs related to accommodation and/or transportation if you find yourself needing to extend your stay due to self-isolation.
Verifying that your insurance policy includes repatriation coverage and extends this protection to all party members if you travel as a group is crucial. If your policy is individual, each person should have travel insurance covering repatriation. Please note that we cannot assume responsibility for any additional expenses, fees, or charges you or your fellow travellers might incur when booking extra transportation, such as flights if you opt to travel without adequate insurance coverage.
Keep in mind that should you choose to travel without proper insurance; we cannot be held accountable for any losses that may occur. These losses, for which insurance coverage would have otherwise been available, will remain your responsibility. Your safety and peace of mind are paramount to us, so we urge you to ensure your insurance policy aligns with these guidelines.
EC Directive 90/314 and UK Package Travel Regulations insist that Tour Operators should be liable for the client's health and safety whilst on holiday. Our Tour Operators Liability Policy is underwritten and administered by McGregor Insurance Services Ltd and insured by HCC International Insurance Company PLC.
Accuracy
All reasonable efforts have been made to ensure the accuracy of the information (including prices) on our website, our email newsletters and quotes, and our promotional material and printed media. If, following publication, we identify an error or omission, we will inform you before confirming your booking. The revised information will then form part of your contract.
If an error or omission is discovered after your booking is confirmed, we will always advise you as soon as reasonably possible before your holiday.
We reserve the right at any time without notice to revise, alter or delete any of the information and content of our website (including our services) and these terms and conditions. Any changes in these terms and conditions will be posted on our site, and by continuing to use our site following any such change, you will signify that you agree to be bound by the revised terms and conditions of use.
Documentation
Your specific passport, visa, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with passport, visa or immigration requirements.
Data Protection Statement
We have measures in place to protect our personal booking information. This information will be passed on to the principal and the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Community, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to the persons responsible for your travel arrangements. This applies to any sensitive information you give us, such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EC or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Fco Advice: By travelling on Eros Travel Ltd, you acknowledge you have visited www.fco.gov.uk, researched the destination and agreed to travel based on their guidelines.
For all holidays, your contract for a booking will be based on these Booking Terms and Conditions. Please read them carefully, as they will bind you.
Contract
The booking and contract apply to residents of All countries residents except the UK customer's booking and contract are with Eros Turizm Seyahat Ltd Şti (Trade Registry: 15709 – 17556 Registered Address: Tarim Mahallesi, Perge Buvarı, Yesilevler Sitesi C Blok No: 45 / 2, Antalya Turkey).
Booking
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, governed by Turkish Law and the jurisdiction of the Courts of Antalya, Turkey.
Please note your contract commences when you pay a deposit or balance payment to Eros Turizm Seyahat Ltd Sti. The contract is with the lead name on each booking, who agrees to act on behalf of all party members on each booking and be the sole point of contact.
You must be 18 years or older to make a booking, and all bookings are subject to availability.
The deposit should be paid on the due date to secure the reservation.
A contract will exist as soon as we issue the booking confirmation. Please check the booking confirmation carefully as soon as you receive it, paying special attention to dates, the room type and tee times. Contact your booking agent if your confirmation appears incorrect or incomplete, and we will make the necessary changes.
We do not accept liability for errors notified to us after 72 hours of the booking date. We reserve the right to make changes to and correct errors after bookings have been confirmed.
Group Bookings: Where your booking is for more than one person, the named person responsible for booking your golf holiday will be treated as the leading person for your booking. When you make a booking, you guarantee that you have the authority to accept the terms of these Booking Conditions on behalf of your party. The leading person will be responsible for arranging all payments due to us by our contract. The leading person is also responsible for keeping all members of his/her party informed about the booking details and informing us, in writing, of any amendments to the booking.
Price And Payment
We reserve the right to change the price and details of any golf holiday package advertised on our website or in our brochure at any time before you book. Any price changes will be advised to you at the time of booking. Any subsequent price reduction due to advertised special offers will not apply to confirmed bookings.
A non-refundable deposit of € 50 per person must be paid when booking. We reserve the right to request an additional deposit amount for certain bookings to pre-pay an additional sum to secure your booking. The balance of your booking must be paid no later than one calendar month in advance for individual reservations and 12 weeks in advance for group reservations. In some cases, bookings may require full payment more than 12 weeks before your golf holiday; however, this will be advised to you at the time of booking. Bookings made less than one calendar month in advance for individual reservations and less than 12 weeks in advance for group reservations must be paid in full at the time of booking.
If the deposit balance or final balance is not paid by the Balance Due Date, we reserve the right to cancel your booking and retain your deposit paid.
Changes in dues, taxes or fees chargeable for services mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb, and you will not be charged for any increase equivalent to 2% of your travel arrangements' price, excluding insurance premiums and any amendment charges. You will be charged over and above that amount, plus an administration charge of €1 per person and an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel, you must do so within 14 days from the date on your final invoice. Should the price of your holiday go down due to the changes mentioned above by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency, and some apparent changes have no impact on the price of your travel due to contractual and other protections in place.
Tourist Tax: Some countries/regions/areas/cities charge tourist tax payable directly to the venue, which is not included in our prices.
We accept credit/debit cards. Credit card payments will be securely made in Euro with the secure payment system online or through bank transfers. We do not apply any surcharge on card payments and will charge you the same amount on your booking. If you make bank transfers, the total amount should arrive in our bank account, and the customer should pay all bank charges.
Cancellations and Amendments by you
You may change the number of persons in your group booking, transfer your holiday to another person, or cancel your break at any time, provided that the person who originally booked the break gives notification to us in writing. Because we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, you will be charged a cancellation fee. If you cancel your break or the number in your group booking reduces before the final balance is due, we will retain the deposit paid by (or due from, if still outstanding) each person cancelling as a cancellation fee. If you cancel after the final balance is due, you may be charged the outstanding balance as a cancellation fee, depending on the venue's cancellation policy applies to us. Please get in touch with us to find out your hotel or service supplier's specific cancellation policy.
All amendments are subject to availability, and we may not always be able to fulfil your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling because of an unavoidable event (such as illness, death of a close relative or jury service), provided we receive 14 days' notice before the departure date. We may require satisfactory evidence before agreeing to the transfer.
In the event of any other amendments, you must pay all costs incurred by us in making the amendment, together with any costs or charges incurred or imposed by any of the hotels or suppliers concerned. In particular, single-room supplements will apply if numbers change so that an odd number remains in the party.
No credits or refunds will be granted, irrespective of whether or not the full package or services included are used.
Cancellations and Amendments by us
Occasionally, we have to make changes to and correct errors in our printed materials. On our website and other details, before and after bookings have been confirmed, and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will not cancel your Tour booking after the Balance Due Date except for reasons of force majeure or failure by you to pay the final balance by the Balance Due Date. Most changes are minor, and we will advise you as soon as possible. Occasionally, we have to make a "significant change", and we will tell you of any such change as soon as reasonably possible if there is time before departure.
If we make a significant change or cancel your break, we will offer you the choice of the following options:
accepting the changed arrangements or
purchasing an alternative break from us. If the alternative break is more expensive than the original one, you will pay the increase in cost; if and if the alternative break is, in fact, cheaper than the original one, we will refund the price difference; or
cancelling or accepting the cancellation, in which case you will receive a full and quick refund of all monies you have paid to us.
Special Requests and Medical Problems
If you have any special requests, you must inform us when booking. Although we will inform the supplier, we cannot guarantee any request will be fulfilled, and all special requests are subject to availability.
If you or any party member has any medical problem or disability that may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing when booking.
If the supplier cannot properly accommodate the particular needs of the person concerned, we regret that we also cannot guarantee special requests that suppliers have not confirmed.
Liability
Eros Turizm Seyahat Ltd Şti acts as an agent with car rental companies, hotels, golf courses, airlines and ground transportation companies to provide you with travel services, and the services they supply are subject to their terms and conditions, tariffs, conditions of carriage, international conventions and agreements or customs of their business. Once travel has commenced, Eros Turizm Seyahat Ltd Şti cannot assume responsibility for any refunds, losses, damage, costs or expenses arising out of injury, accident or death, loss of or damage to or delay in connection with baggage or other property, delay, inconvenience, upset, disappointment, stress, frustration or loss of holiday time resulting from the act or fault or omission by any party other than The Eros Turizm Seyahat Ltd Şti or its employees; mechanical breakdown, government action, weather, strike or any other action beyond its control; travellers failure to provide the documentation necessary for the journey and return to their home country; being denied access to aircraft due to contravening the airline’s condition of carriage; being held by Government direction; the traveller missing connections.,
Dress Code: We cannot accept any responsibility in any ruling by the hotel/golf course if you or your group cannot play due to inappropriate attire. Please check before you travel that your group is aware of appropriate golfing attire.
Standard of Play and Golf Etiquette
Every member of your group should be well-versed in golf etiquette and the game rules.
Most golf courses require handicap certificates before accepting visitors; we cannot accept any responsibility for handicap certificates and golf etiquette problems.
Tee-Times
Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancels your reservation or changes your tee time, we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.
Please also know that golf courses may pair you up with other golfers.
Condition of Golf Course. The condition of golf courses varies throughout the year. General golf course maintenance on tees, fairways and greens is essential for course preparation. We cannot be held responsible for the impact of such work.
Hotel Concepts
The concept of the hotels can change depending on the season and or special conditions of the hotel. For example, all restaurants can be open during the summer season. Still, only some selected ones could be open during the winter months, or hotels can close some facilities for some period because of maintenance.
Some services included in one year can be excluded from another year's concept, or an additional fee as a supplement can be applied for another year.
The hotel management decides on hotel concept changes, which can be done without prior information.
We advise you to check the details of the hotel concept. We cannot be held responsible for hotel concept changes.
Weather Conditions During Your Holiday
Bad weather is unavoidable; golf courses reserve the right to close or operate temporary tees & greens. Golf played on temporary greens and tees is non-refundable and considered an accepted part of playing golf during periods of bad weather.
Please note that trolleys and buggies are not allowed frequently when a course is wet and are determined by those in charge of the golf course. If you cannot play golf on your holiday due to golf course closure, we will, without guarantee and at golf course management's discretion, try to find an alternative day to play during your stay or obtain green fee vouchers for the golf that part that not played.
All decisions regarding green fee vouchers are solely at the discretion of the golf course management. We cannot be held responsible due to weather conditions.
Complaints During Your Holidays
for each hotel and golf course. if you have a complaint or experience any problems during your holiday, please inform the hotel and golf course management immediately, and if you do not reach an acceptable conclusion, please notify us as soon as possible. All verbal complaints must be put in writing.
If you have any complaints concerning our services, you must inform us in writing by letter or email within 24 hours.
Any assistance in resolving a complaint concerning booking any service supplier, such as hotels, golf courses, airlines, etc., is provided on a goodwill basis and in our capacity as an agent.
If you have a complaint concerning any services we provide, as opposed to any service provided by any third party, such as a hotel or golf course for whom we are not responsible, you must inform us immediately in writing within 24 hours. We regret we cannot accept liability if we are not notified.
Excursions, additional accommodation, transfers, and additional green fees or other activities that you may choose to book or pay for whilst on holiday are not part of your package holiday provided by us.
Our maximum liability to you, if we are found to have been at fault in relation to any service we provide, is limited to the commission we have earned or are due to earn in relation to the booking in question.
Force Majeure
In these Booking Conditions, "force majeure" means any event that we or the service supplier (s) could not foresee or avoid, even with all due care. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
In such conditions, Eros Turizm Seyahat Ltd Şti shall only be obliged to refund the price to the extent Eros Turizm Seyahat Ltd Şti receives refunds from the service providers.
Insurance
For your financial and personal protection, we strongly recommend having travel insurance before you travel.
Your insurance policy should cover emergencies, medical expenses, personal accident and repatriation, baggage, personal liability and cancellation cover.
We highly recommend that your insurance policy includes provisions specifically addressing Pandemic diseases. This coverage should encompass various scenarios, such as instances where you've been diagnosed with a Pandemic disease before your trip or if you've had close contact with someone who has a confirmed diagnosis and must self-isolate.
Furthermore, your insurance should extend its protection to Pandemic disease-related situations that may arise during your holiday. For instance, if you were to be diagnosed with such a disease or come into contact with an infected individual while on your vacation, your policy should step in to cover essential services like repatriation when necessary, emergency medical expenses abroad, and any additional costs related to accommodation and/or transportation if you find yourself needing to extend your stay due to self-isolation.
Verifying that your insurance policy includes repatriation coverage and extends this protection to all party members if you travel as a group is crucial. Each person should have travel insurance covering repatriation if your policy is individual. Please note that we cannot assume responsibility for any additional expenses, fees, or charges you or your fellow travellers might incur when booking extra transportation, such as flights if you opt to travel without adequate insurance coverage.
Keep in mind that should you choose to travel without proper insurance; we cannot be held accountable for any losses that may occur. These losses, for which insurance coverage would have otherwise been available, will remain your responsibility. Your safety and peace of mind are paramount to us, so we urge you to ensure your insurance policy aligns with these guidelines.
Accuracy
All reasonable efforts have been made to ensure the accuracy of the information (including prices) on our website, our email newsletters and quotes, and our promotional material and printed media. If, following publication, we identify an error or omission, we will inform you before confirming your booking. The revised information will then form part of your contract.
If an error or omission is discovered after your booking is confirmed, we will always advise you as soon as reasonably possible before your holiday.
We reserve the right at any time without notice to revise, alter or delete any of the information and content of our website (including our services) and these terms and conditions. Any changes in these terms and conditions will be posted on our site, and by continuing to use our site following any such change, you will signify that you agree to be bound by the revised terms and conditions of use.
Documentation
Your specific passport, visa, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with passport, visa or immigration requirements.
Data Protection Statement
We have measures in place to protect our personal booking information. This information will be passed on to the principal and the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Community, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to the persons responsible for your travel arrangements. This applies to any sensitive information you give us, such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EC or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
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